On a Manufacturing Floor, the Line Between IT and Operations is Thin
At Indiana Architectural Plywood (IAP), production can’t afford to pause for technology problems. This manufacturing company had specialized IT needs and wanted a partner who understood that reality and could respond with the same precision and reliability their manufacturing processes demand.
The Decision: Find a Partner Who Knows the Business, not Just the Technology
IAP wasn't looking for generic IT coverage. They needed a technician who could learn their environment deeply, become a familiar face on the floor, and deliver consistent support without having to be briefed from scratch every time something came up.
TeamMIS brought exactly that: a manufacturing-savvy approach and a reputation for building the kind of trust-based relationships that hold up under pressure.
What Changed
TeamMIS built their support model around a single dedicated technician who became an integral part of the IAP team:
- One consistent point of contact who understood IAP's unique manufacturing environment and could hit the ground running on any issue, any time.
- Rapid onsite response that addressed problems with speed and precision, keeping production on schedule and minimizing the window of any disruption.
- Proactive problem-solving that identified potential issues before they could surface, creating a more stable and predictable IT environment across the facility.
- A personable, professional presence that fit naturally into the IAP team culture and made asking for help feel easy rather than burdensome.
" MIS is on top of all of the updates that have to be done on our systems to keep our company safe."
— Sibylle Hernandez, Office Manager
The Results: 100% Satisfaction Across Every Single Interaction
| Metric | Result |
| Customer Satisfaction Rate | 100% |
| Total Support Interactions | 81 |
A perfect satisfaction rate is rare in any industry. In manufacturing, where the pressure is constant and the tolerance for disruption is low, it's a genuine achievement. For IAP, that number reflects a technician who consistently solved problems completely and never left the team wondering whether IT was handled.
"Our internet provider had a major service interruption and MIS stepped in to work with them to get us back online and set up a backup system that picks up when the main service goes down to keep us going until our normal service is operational again."
— Sibylle Hernandez, Office Manager
The Takeaway
Manufacturing companies need IT support that operates at the pace of production. Indiana Architectural Plywood's story shows what a dedicated, onsite-ready partner looks like when it's done right: not a helpdesk to call and wait on, but a trusted team member who knows the floor and shows up when it counts.
When IT support is that consistent, production stays the priority it should be.
The MIS Staff is very professional and a great support team for our company.
— Sibylle Hernandez, Office Manager