The problem wasn’t technology. It was the time that technology was costing them.
The American College of Sports Medicine set out to do more for its mission, but outdated IT infrastructure and limited internal support were slowing everything down and holding them back. Every hour a staff member spent troubleshooting a tech issue was an hour not spent advancing sports medicine.
Aging, premise-based systems were rarely updated. Without dedicated IT staff, file management was chaotic and ungoverned. When something broke, including this organization's association management system (iMIS), it was unclear when or if it would get fixed. Staff had stopped trusting their own systems.
Instead of enabling the mission, technology was hindering it.
The Decision: Bring in External IT Help to Solve the Problem
The leadership recognized the real cost of an in-house IT team wasn’t just a budget line; it was inefficient for an organization of their size and put a ceiling on what they could accomplish.
Instead, they brought in an outside IT consultant for strategic guidance and partnered with TeamMIS to take over vendor relations and day-to-day support. The shift to a Managed Service Provider (MSP) model changed everything.
What Changed
TeamMIS and the IT consultant moved quickly on multiple fronts:
- Right-sized staffing: The organization hired an Applications Manager and Senior IT Manager for internal leadership, while TeamMIS handled operational support, freeing both from being pulled in too many directions.
- Vendor relations management: TeamMIS took over all vendor relationships, eliminating the coordination overhead that had been quietly burning staff time.
- Cloud migration: Cross-departmental teams prioritized and executed a full migration to OneDrive, SharePoint Online, and an optimized iMIS environment.
- Transparency by design: A web-based helpdesk gave staff visibility into every open issue and its resolution status, rebuilding trust and confidence in IT.
- Training that stuck: Staff were trained on iMIS, Informz, and Microsoft 365, so the new tools actually got used as intended.
- Smarter hardware: A drop-ship model for new hires and equipment cut overhead and ensured everyone started with the right setup from day one.
“TeamMIS does the work of an entire enterprise tech team at a fraction of the overhead both fiscally and management-wise.”
— Chris Walter
The Results: What Great IT Actually Makes Possible
Key Performance Metrics
| Metric | Result |
| Total Support Interactions | 712 |
| Customer Satisfaction Rate | 98.5% |
| IT Cost Reduction | ~75% |
| Lead Technician (Matt Griffin) | 47.8% of interactions |
These numbers tell part of the story. The rest of it looks like this:
- Staff got their focus back. Technology stopped being a daily distraction and became an invisible infrastructure that helped move the mission forward.
- The organization sold its building because they no longer needed it. The cloud migration enabled a full transition to remote work, which made a permanent physical office unnecessary. That’s overhead eliminated entirely without sacrificing operational capability.
- IT personnel-related costs dropped by 75%. Moving from an in-house team to a hybrid MSP model produced dramatic savings while improving quality and responsiveness.
- Established future-ready infrastructure: Transitioning from premise-based systems to modern cloud-based solutions positioned the organization for easily scalable, flexible growth.
“Calm. Knowledgeable. Professional. Precise. These words sum up that first experience and the million others since.”
— Chris Walter
The Takeaway
For nonprofits stretched thin between mission and operations, reliable, responsive IT can be the difference between constant frustration and sustainable growth. This organization’s story shows what becomes possible when you stop managing technology and start harnessing it to achieve your long-term goals.
The right MSP partnership doesn’t just fix problems; it gives your people back time and energy to do the work that actually matters. The organization achieved significant cost savings, improved operational efficiency, and boosted staff satisfaction.
“As tech changes, TeamMIS changes, and changes us for the better.”
— Chris Walter